Question 1

What does Zita Cleaning do?

Accepted Answer

Zita Cleaning helps families with household tasks through the service voucher system. Our experienced and reliable domestic cleaners come to your home to clean, iron, carry out small sewing repairs or do small everyday shopping errands.

Question 2

In which regions does Zita Cleaning operate?

Accepted Answer

We operate in the Brussels-Capital Region, Flemish Brabant and Walloon Brabant. Check out in which communes we are active.

Question 3

Does Zita Cleaning charge additional fees?

Accepted Answer

No. At Zita Cleaning, you do not pay any administrative fees, registration fees or other surcharges. You pay for our services exclusively with service vouchers.

Question 4

How can I become a client?

Accepted Answer

Contact Zita Cleaning and let us know where you live, what type of help you are looking for and when you are available. We will then check whether we can offer you a suitable domestic cleaner.

Question 5

How much does a domestic cleaner cost?

Accepted Answer

One hour of cleaning or ironing is paid for with one service voucher. The price of a service voucher depends on the region where you live and may change. Please always consult the official information provided by the Brussels-Capital Region, the Flemish Region or the Walloon Region.

Question 6

How do I register for service vouchers?

Accepted Answer

You register free of charge with the service voucher system of the region where your main residence is located: the Brussels-Capital Region, the Flemish Region or the Walloon Region. Once your registration has been approved, you will receive a personal user number, which you can use to order service vouchers and manage your services.

Question 7

Do I need to sign a user agreement, and will there be a prior home visit?

Accepted Answer

Yes. Signing a user agreement is mandatory in the Brussels-Capital Region, the Flemish Region and the Walloon Region. In Brussels and Wallonia, a home visit is also arranged before the services begin. During this visit, we review the working environment, the tasks to be performed and the available cleaning equipment together, so that the household helper can work safely and efficiently.

Question 8

Do I need to order service vouchers before contacting you?

Accepted Answer

No. We recommend contacting Zita Cleaning first. We will look for a suitable domestic cleaner for you. Once we have confirmed availability, you can order the required number of service vouchers.

Question 9

How do I order electronic service vouchers?

Accepted Answer

You can order electronic service vouchers through your region's online platform or app, through certain banking apps, or by bank transfer.
When paying by bank transfer, use your personal user number as the structured payment reference.

Question 10

How is a service paid for?

Accepted Answer

After each visit, the hours worked are recorded. You will then receive a request to confirm the service online or, if necessary, dispute it.
Once you have confirmed the service, the required electronic service vouchers are automatically deducted from your electronic wallet.

Question 11

Which cleaning tasks can a domestic cleaner carry out?

Accepted Answer

Our domestic cleaners take care of the regular maintenance of your home. They can, among other things:
• vacuum and mop the floors;
• dust furniture and surfaces;
• clean the kitchen;
• clean the sanitary facilities, toilet, shower, bath and sinks;
• clean windows that are safely and easily accessible;
• tidy rooms and put away everyday items.
The specific tasks are agreed with you.

Question 12

Can my domestic cleaner also iron?

Accepted Answer

Yes. Our domestic cleaners can iron and fold your laundry in your home, according to your preferences.

Question 13

Are small sewing repairs possible?

Accepted Answer

Yes. Small sewing and alteration tasks are possible, such as sewing on a button or repairing a simple hem.

Question 14

Can my domestic cleaner do the shopping?

Accepted Answer

Yes. A domestic cleaner can do small everyday shopping errands for you. This is arranged in consultation with you and within the conditions of the service voucher system.

Question 15

How long does a cleaning session take?

Accepted Answer

The duration depends on the size of your home, the tasks requested and the availability of a domestic cleaner. Together, we determine the frequency and number of hours that best suit your situation.

Question 16

Will I always have the same domestic cleaner?

Accepted Answer

We aim to assign you a regular domestic cleaner so that you can build a lasting relationship based on trust. The possibilities naturally depend on availability and your schedule.

Question 17

What happens when my regular domestic cleaner is absent?

Accepted Answer

When your regular domestic cleaner is absent, we try, where possible, to find a suitable replacement. However, we cannot guarantee that a replacement will be immediately available for every absence.

Question 18

How are domestic cleaners selected?

Accepted Answer

Our domestic cleaners are carefully selected. We place great importance on experience, reliability, discretion and respect for your home and privacy.

Question 19

Are domestic cleaners supervised and supported?

Accepted Answer

Yes. Our domestic cleaners are supervised and supported by our team. As a client, you also have a contact person whom you can approach with any questions or comments.

Question 20

Which products and equipment do I need to provide?

Accepted Answer

You provide suitable cleaning products and good-quality equipment, such as a properly functioning vacuum cleaner, mop, bucket, cloths and brushes. The products and equipment must be safe for both your home and the domestic cleaner.

Question 21

Can a domestic cleaner work on a ladder?

Accepted Answer

The safety of our domestic cleaners is a priority. Only tasks that can be carried out safely are permitted. Windows, for example, may only be cleaned if they are safely and easily accessible.

Question 22

Can I ask my domestic cleaner to carry out additional tasks?

Accepted Answer

You can discuss tasks directly with your domestic cleaner, provided they are permitted under the service voucher system. In case of doubt, please contact Zita Cleaning.

Question 23

What should I do if I am not satisfied?

Accepted Answer

Contact your designated contact person at Zita Cleaning as soon as possible. We will listen to your concerns and work with you to find a suitable solution.

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