Frequently asked questions

Zita Cleaning helps families with household tasks through the service voucher system. Our experienced and reliable domestic cleaners come to your home to clean, iron, carry out small sewing repairs or do small everyday shopping errands.

We operate in the Brussels-Capital Region, Flemish Brabant and Walloon Brabant. Check out in which communes we are active.

No. At Zita Cleaning, you do not pay any administrative fees, registration fees or other surcharges. You pay for our services exclusively with service vouchers.

Contact Zita Cleaning and let us know where you live, what type of help you are looking for and when you are available. We will then check whether we can offer you a suitable domestic cleaner.

One hour of cleaning or ironing is paid for with one service voucher. The price of a service voucher depends on the region where you live and may change. Please always consult the official information provided by the Brussels-Capital Region, the Flemish Region or the Walloon Region.

You register free of charge with the service voucher system of the region where your main residence is located: the Brussels-Capital Region, the Flemish Region or the Walloon Region. Once your registration has been approved, you will receive a personal user number, which you can use to order service vouchers and manage your services.

Yes. Signing a user agreement is mandatory in the Brussels-Capital Region, the Flemish Region and the Walloon Region. In Brussels and Wallonia, a home visit is also arranged before the services begin. During this visit, we review the working environment, the tasks to be performed and the available cleaning equipment together, so that the household helper can work safely and efficiently.

No. We recommend contacting Zita Cleaning first. We will look for a suitable domestic cleaner for you. Once we have confirmed availability, you can order the required number of service vouchers.

You can order electronic service vouchers through your region's online platform or app, through certain banking apps, or by bank transfer. When paying by bank transfer, use your personal user number as the structured payment reference.

After each visit, the hours worked are recorded. You will then receive a request to confirm the service online or, if necessary, dispute it. Once you have confirmed the service, the required electronic service vouchers are automatically deducted from your electronic wallet.

Our domestic cleaners take care of the regular maintenance of your home. They can, among other things: • vacuum and mop the floors; • dust furniture and surfaces; • clean the kitchen; • clean the sanitary facilities, toilet, shower, bath and sinks; • clean windows that are safely and easily accessible; • tidy rooms and put away everyday items. The specific tasks are agreed with you.

Yes. Our domestic cleaners can iron and fold your laundry in your home, according to your preferences.

Yes. Small sewing and alteration tasks are possible, such as sewing on a button or repairing a simple hem.

Yes. A domestic cleaner can do small everyday shopping errands for you. This is arranged in consultation with you and within the conditions of the service voucher system.

The duration depends on the size of your home, the tasks requested and the availability of a domestic cleaner. Together, we determine the frequency and number of hours that best suit your situation.

We aim to assign you a regular domestic cleaner so that you can build a lasting relationship based on trust. The possibilities naturally depend on availability and your schedule.

When your regular domestic cleaner is absent, we try, where possible, to find a suitable replacement. However, we cannot guarantee that a replacement will be immediately available for every absence.

Our domestic cleaners are carefully selected. We place great importance on experience, reliability, discretion and respect for your home and privacy.

Yes. Our domestic cleaners are supervised and supported by our team. As a client, you also have a contact person whom you can approach with any questions or comments.

You provide suitable cleaning products and good-quality equipment, such as a properly functioning vacuum cleaner, mop, bucket, cloths and brushes. The products and equipment must be safe for both your home and the domestic cleaner.

The safety of our domestic cleaners is a priority. Only tasks that can be carried out safely are permitted. Windows, for example, may only be cleaned if they are safely and easily accessible.

You can discuss tasks directly with your domestic cleaner, provided they are permitted under the service voucher system. In case of doubt, please contact Zita Cleaning.

Contact your designated contact person at Zita Cleaning as soon as possible. We will listen to your concerns and work with you to find a suitable solution.